Privacy policy
Last updated 15 October 2026
Plainsight is a service by OneThingSimpler (“we”, “us”). This policy explains what information we collect through this website and our monitoring service, how we use it, and the choices you have.
Information you give us
When you sign up, we collect your Shopify domain, your email address, the number of stores you have, and anything you write in the optional note. We use this only to reply to you and to set up and run the service for your store.
Information from monitoring your store
When you ask us to monitor a store, we visit its public pages the way a shopper’s browser does. We record what those pages deliver, such as scripts, the websites the page contacts, app settings, browser storage and screenshots. We use this only to detect problems and to explain them to you.
We do not log in to your Shopify admin, place orders or enter checkout. We do not set out to collect information about your shoppers. If a recording happens to contain personal information, we use it only for the service and remove it when it is no longer needed.
Information collected automatically
Like most websites, our hosting provider records basic technical details when you visit, such as your IP address, browser type and the time of the request. We use your IP address briefly to limit repeated form submissions. This website does not use cookies or analytics trackers.
Who we share it with
We do not sell your information. We share it only with services that help us run Plainsight:
- monday.com, where we store signup details and manage requests
- Railway, which hosts this website and our service
- Google Fonts, which supplies the fonts on this website and receives your IP address when the page loads
We may also share information if the law requires it.
How long we keep it
We keep signup details while we are in contact with you or providing the service. We keep monitoring recordings for up to 90 days, or longer while an alert about them is still open.
Your choices
You can ask us to see, correct or delete the information we hold about you, or to stop monitoring your store, at any time. Email us at daniel@onethingsimpler.com.
Changes to this policy
If we change this policy, we will update the date at the top of this page. If the change is significant, we will tell customers by email.
Contact
Questions about privacy: daniel@onethingsimpler.com.